Experience

Mark Coyne is the owner and CEO at Strategic Dental, an operations and executive consulting company uniquely positioned to serve businesses across the dental industry. With 24 years of experience in dental insurance, Mark is passionate about helping industry leaders transform dental insurance into the digital and experience economy. He has held executive and leadership positions, and has learned from some of the best leaders and operators in the industry.

Before starting Strategic Dental, Mark was Dental Select’s president and served on its board of directors. He was responsible for all company operations, including claims, enrollment, underwriting, actuary, sales, marketing, legal, finance, customer service, and provider relations. He also led information technology, and software development for real-time claims processing and payments.

In 2020, Mark led Dental Select in a successful sale to Ameritas, and subsequently completed a year of post acquisition service to ensure success for both Ameritas and Dental Select teams.

Prior to joining Dental Select in 2015, Mark was GEHA Solution’s vice president of sales and served on its board of directors. He was responsible for all company operations, sales, national accounts, and marketing. He was also GEHA’s operations manager for Connection Dental Federal and Connection Vision insurance plans.

Mark received his Master of Business Administration degree from the University of Kansas, and Bachelor of Science degree from Washburn University.

Service

Mark has 15 years of volunteer service with the National Association of Dental Plans. He serves on the operations and education committees, and recently served on its Board of Directors and was Chair of the education committee. Learn More at nadp.org.

Mark serves on the Team Smile Board of Directors. Team Smile’s mission is to promote children’s oral health by providing children in need with a life-changing dental experience through the power of sports. Learn more at teamsmile.org.

Philosophy

At Strategic Dental, we strive to simplify every part of the dental insurance experience. We embrace the virtues of listening, patience, and partnership. We believe many paths lead to greatness, and show flexibility in approach as information is learned or situations change. We empower teams and encourage collaboration to reduce complexity, enable improvement, and unlock value. We believe no problem is too big to solve with hard work, creative thinking, and old-fashion teamwork. Our work starts with a clear understanding of where you are and where you want to go, and ends with your success.

Commitment

We are relentless in the pursuit to surprise and delight at every opportunity, with a commitment to accountability, teamwork, and creativity. Our team will take time to learn and understand your needs, respond versus react, hear as well as listen, ask questions to clarify what is learned, have patience, follow your leadership, and be kind. We are result driven, objective, proactive, adaptable, and fun. We are easy and flexible to work with, and take pride in doing things right the first time. We never back down from a challenge, and always play to win.