Operations Consulting

Evaluating vendors, workflows, policies, and procedures to identify and recommend transformational business strategies.

  • Claims


    • Identify Fraud and Abuse
    • Lower claim costs
    • Improve processing accuracy
    • Expand EDI claim submissions
    • Increase first pass adjudication
    • Reduce pended claims
    • Streamline claims administration

  • Enrollment


    • Increase EDI enrollments
    • Reduce manual processes
    • Increase enrollment accuracy
    • Improve enrollment rates
    • Increase administrative performance
    • Remove bottlenecks

  • Underwriting


    • Enable Growth and Profitability
    • Review underwriting guidelines
    • Increase consistency
    • Improve accuracy
    • Improve efficiency
    • Evolve sales collaboration
    • Improve underwriting results

  • Actuary


    • Optimize Financial Results
    • Benefit pricing and risk review
    • Optimize group durations
    • Price and benefit analysis
    • Claim trend enhancements
    • Evaluate risk profiles
    • Lower claim costs
    • Evolve actuarial approach

  • Sales


    • Develop new broker distributions
    • Increase sales pipelines
    • Increase close ratios
    • Target profitable groups
    • Track sales engagements
    • Create differentiation
    • Evaluate sales workflows

  • Marketing


    • Enhance Brand
    • Position product
    • Build customer journey
    • Differentiate brand and product
    • Engage marketing media
    • Create marketing collateral
    • Track campaigns
    • Build integrated marketing

  • Customer Service


    • Boost Satisfaction and Retention
    • Grow group and member loyalty
    • Improve retention
    • Develop client journeys
    • Create efficient workflows
    • Increase call center performance
    • Improve onboarding experience

  • Provider Relations


    • Improve provider discounts
    • Expand network size
    • Contract with lease networks
    • Review network fee schedules
    • Manage providers
    • Negotiate provider contracts
    • Enhance provider engagement

"I had the pleasure of partnering with Mark Coyne during our recent dental benefits transition. He provided invaluable support throughout the entire process, including the RFP development, vendor evaluation, on-site visits, implementation planning, and ultimately the successful transition to our new TPA. His expertise, organization, and professionalism ensured the process ran smoothly and allowed us to make well-informed decisions with confidence. I would highly recommend Strategic Dental to any organization seeking guidance looking to enhance its dental benefits offerings." Vice President, Group Sales and Marketing - Insurance Carrier