Custom Solutions, Dedicated to Dental, Backed by Deep Industry Expertise
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Operations Consulting
Claims | Enrollment | Underwriting | Actuary | Sales | Marketing | Customer Service | Provider Relations
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Executive Consulting
Interim Leadership | Executive Search | Strategic Planning | Acquisitions | Retreats and Camps | Training
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Dental Network Services
Custom network and recruitment solutions for lowering claim expenses, improving plan loss ratios, increasing in-network utilization and savings, and growing directly contracted provider base.
“We engaged Mark from Strategic Dental to strengthen both our underwriting frameworks along with creating consistent associate development material. He delivered updated underwriting guidelines that enhanced decision making to keep us competitive and compliant while positioning the organization for future profitable growth. In addition, he created a comprehensive yet simplified training manual that provides a consistent development and onboarding process for new associates and greatly improve the employee experience. His work provided meaningful value the underwriting organization will be able to utilize and reference daily that will benefit the entire department well into the future.” Assistant Vice President, Group Underwriting - Insurance Carrier
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Philosophy
At Strategic Dental, we strive to simplify every part of the dental insurance experience. We embrace the virtues of listening, patience, and partnership. We believe many paths lead to greatness, and show flexibility in approach as information is learned or situations change. We empower teams and encourage collaboration to reduce complexity, enable improvement, and unlock value. We believe no problem is too big to solve with hard work, creative thinking, and old-fashion teamwork. Our work starts with a clear understanding of where you are and where you want to go, and ends with your success.
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Commitment
We are relentless in the pursuit to surprise and delight at every opportunity, with a commitment to accountability, teamwork, and creativity. Our team will take time to learn and understand your needs, respond versus react, hear as well as listen, ask questions to clarify what is learned, have patience, follow your leadership, and be kind. We are result driven, objective, proactive, adaptable, and fun. We are easy and flexible to work with, and take pride in doing things right the first time. We never back down from a challenge, and always play to win.
“We had the opportunity to work with Mark Coyne as a consultant during a critical period in which our organization was reviewing and evaluating RFP’s for third party administration services for dental. Mark was an invaluable asset throughout the entire process. His deep industry knowledge, strategic thinking, and collaborative approach significantly contributed to the success of our TPA transition. I would not hesitate to recommend or use him for future engagements.” Assistant Vice President, Group Administration - Insurance Carrier